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04-14-2020 04:43 AM
Product: EliteBook 1040 G4
Operating System: Microsoft Windows 10 (64-bit)
Our monitors (connected with DisplayPort to the USB-C docking station) do not wake up after put to sleep, when trying to resume work on the computer (which hasn't been powered off or sleeping/hibernating during the time)
Workaround is to unplugg the USB-C cable from the computer and plug it back in.
20 REPLIES 20
04-14-2020 07:21 AM
there are 2 things i would look at
1) make sure the dock's firmware is up to date...f.37 - https://support.hp.com/us-en/drivers/selfservice/hp-usb-c-docking-station/17032707/model/20092244
2) run hp image assistant (sp101503) - https://www8.hp.com/us/en/ads/clientmanagement/download.html and update all drivers, and bios
I work for HP. However, all opinions and comments are my own.
05-08-2020 10:00 AM
Did you ever find a solution for this? We have the same issue with our Elitebooks connected through HP USB C-dock G4. Only way to wake the laptop each morning is to unplug usb c cable or disconnect power from the dock. All drivers and firmware have been updated. Even installed drivers for monitors, which are HP VH27.
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