• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-15-2023 02:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've been having some issues with the network connection dropping from a couple USB-C G5 Docks and I would like to update the firmware on them as I've seen record of this being a solution to a known issue in the past.

 

I've only recently inherited these devices and have no idea what firmware they're on currently, and the post that details the firmware upgrade as a solution was from 2021. I'd like to just upgrade both docks to the latest firmware available but whenever I try to go to the support page for the dock I get redirected to a 404 error. I've tried different browsers and different PCs.

 

Is it possible to get a direct link to the latest firmware or to have HP look into and fix this page so I can download it directly? This is the normal version of the Dock I'm looking for, not the "essential" version.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2023 10:42 AM - edited ‎11-16-2023 10:45 AM

HP Recommended

Hello @JAYG85 

 

If you have the classic USB-C G5 dock, please download and install all these 3:

 

RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe

USB-C Dock G5 firmware 1.0.18.0
https://ftp.hp.com/pub/softpaq/sp146001-146500/sp146273.exe

Audio driver 6.3.9600.205
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96688.exe

 

 

Just for the records... if you have the newer USB-C Essential G5 dock, please download and install all these 4:

 

RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe

USB-C Essential Dock G5 firmware 01.00.09.00

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149576.exe

Audio driver 6.3.9600.2337

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143914.exe

Audio firmware 03.05.00

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143916.exe

 

 

Reboot the computer when all the installation completes.

 

If the network drop continues, the dock must be connected/cable plugged in . Go to Start button -> Device Manager -> Network adapters -> right click on the Realtek -> Properties

 

In the driver properties, in the "Advanced" tab - find and set to DISABLE

  • Selective suspend
  • Idle power savings
  • Energy-Efficient Ethernet

Apply / Save / Close.

Unplug/plug/Reconnect the dock and you should be good then.

 

Hope this helps :ThumbUp:

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎11-15-2023 08:20 PM

HP Recommended

@JAYG85 

 

HP has a few products call HP USB-C G5. Looks like you asking for  driver page of HP USB-C Gen 5 (5TW10AA). Well, HP may remove the dock driver page. I could not find it.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎11-16-2023 10:42 AM - edited ‎11-16-2023 10:45 AM

HP Recommended

Hello @JAYG85 

 

If you have the classic USB-C G5 dock, please download and install all these 3:

 

RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe

USB-C Dock G5 firmware 1.0.18.0
https://ftp.hp.com/pub/softpaq/sp146001-146500/sp146273.exe

Audio driver 6.3.9600.205
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96688.exe

 

 

Just for the records... if you have the newer USB-C Essential G5 dock, please download and install all these 4:

 

RealTek LAN network driver 10.59
https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149176.exe

USB-C Essential Dock G5 firmware 01.00.09.00

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149576.exe

Audio driver 6.3.9600.2337

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143914.exe

Audio firmware 03.05.00

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143916.exe

 

 

Reboot the computer when all the installation completes.

 

If the network drop continues, the dock must be connected/cable plugged in . Go to Start button -> Device Manager -> Network adapters -> right click on the Realtek -> Properties

 

In the driver properties, in the "Advanced" tab - find and set to DISABLE

  • Selective suspend
  • Idle power savings
  • Energy-Efficient Ethernet

Apply / Save / Close.

Unplug/plug/Reconnect the dock and you should be good then.

 

Hope this helps :ThumbUp:

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-16-2023 12:43 PM

HP Recommended

This is exactly what I was looking for, thank you!

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.