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‎03-01-2024 08:41 AM

HP Recommended

Hi - I cannot detect any monitor displays through my HP usb-c multiport hub. Whether I plug in only 1 through HDMI or both (1 hdmi and 1 display port). This is very frustrating. The only thing that works through the hub is my keyboard and camera. I have read multiple articles on this .... and yes my HUB is supposed to be compatible with my laptop etc etc. I checked out all the specs. I even spent more $$ buying a power source for the hub ....

1. @HP - why are you selling a product that does not work?

2. If I want to use dual monitors with my HP laptop - what hub will work? I do not want to waste more money with useless purchases from HP.

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1 REPLY 1

‎03-01-2024 09:02 AM

HP Recommended

Hi,

Can you provide the model number of the notebook you are using? Not all USB-C ports have DP alt mode which is necessary.

How to Find Your HP Laptop Model Number (Video) - HP® Tech Takes

 

Let us know,

David

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