I purchased a wireless mouse and its not working. It's still under warranty.

[BarryPM]

I purchased the HP Wireless Keyboard and Mouse 300 at the same time as my new laptop. Without prompting, the mouse is drawing rectangles on the screen. I performed the diagnostic test and it was determined the mouse was broken. I was given a number to call. Sometime when I call and I'm put on hold for long periods of time without being given any idea of when HP will respond. In these cases, after 45 minutes I gave up. Other times, the auto attendant says that there are technical difficulties, try again later. I have tried different methods to reach out to hp about this issue without success. I have spent hours on this. Why can't there be a replacement system for broken items?

[Elohi_NR]

Hi @BarryPM,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support and the support team can check the out-of-warranty service options. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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