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‎08-17-2023 05:41 AM - edited ‎08-17-2023 05:50 AM

HP Recommended
Product: HP Elitebook 850 G8

The laptop does not connect to the docking station(Hp G2). I can turn the laptop on and off through the docking station, it charges through the docking station but the rest of the functions like Ethernet, mouse, keyboard and screen do not work. I have checked all cables and installed the latest Windows and driver updates. I also tried HP PC Docks and Display Diagnostics and HP PC Hardware Diagnostics but both system brought nothing. Then I checked the BIOS to see if there was anything wrong with the thunderbolt options, but according to my research everything is set correctly. In the Windows Thunderbolt controller is also no device detected. 

 

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