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- Thunderbolt Dock 120W G2 firmware update failed
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01-13-2022 12:52 AM
Thunderbolt Dock 120W G2 firmware update failed. version 1.0.71.1
It was offered by HP support assistance app.
Now even if I run G2 firmware update outside of support assistance app, it fails to detect a thunderbolt controller and so cannot proceed with the update. The dock is still charging the laptop and USBs are working but display ports are not.
Anything I can do at this point?
Solved! Go to Solution.
Accepted Solutions
01-13-2022 07:34 AM
It seems I managed to fix it by running manually
SP136180\Firmware\Cypress\Dependency\System_Update.bat
from the dock update package.
After it finished successfully, I was able to run the thunderbolt update
SP136180\Firmware\Intel\ThunderboltUpdaterDevice.exe
and then the dock update package, which just ran and found nothing to be updated anymore.
Still no idea why it failed in the first place.
What a mess. Seriously, HP, hire some professional QA.
01-13-2022 03:34 AM
HP EliteBook 840 G8.
It seems the dock is not recognized as a thunderbolt device anymore. Even the Thunderbolt control center doesn't see it. There is no any thunderbolt security enabled and I tried my old Lenovo dock which works fine with the same laptop. So it is the dock problem. I am wondering how the official HP update can brick it that way, as I literally done nothing wrong - did not disconnect it during the update or else..
01-13-2022 05:34 AM
Hello
there was a similar issue with 840 G5
not sure it will work with 840 G8, if you wanna try.
bye
01-13-2022 06:54 AM
Hello
remove the Thunderbolt controller application that doesn't work .
I have an 840 G8 but with Windows 11.
The thunderbolt control center application is version 1.03.34.0, and controller driver is 1.41.1193.0
when I start HP TB Dock G2 firmware installer, it correctly detects package version 1.0.69.1 and let me update to 1.0.70.1.
so I started the update and it run fine. everything was updated.
what is not stardard , with your computer, is that HP Firmware installer is not able to read the "displayPort Hub version"
Probably is not the update to latest firmware version the issue but something which prevent to read the information from docking
You can try to update to a version before 1.0,71, if you want to try.
example
https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111940.exe 1.0.69.1
https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101240.exe 1.0.62.1
bye
but I guess you will get the same error.
did you try to select the option "Force all" ?
Bye
01-13-2022 07:05 AM
Yes it is the same error. "Force all" is grey out, not possible to select it. Before the update came in, the dock version was 1.0.69.1 and all worked just fine. I didn't even think that HP can release such an update, before I agreed to it..
Thunderbolt CC doesn't even recognize it as a thunderbolt device anymore, but it still charges the laptop and also USB and ethernet work.
If I run dock thunderbolt firmware update standalone, it won't proceed because it cannot see a thunderbolt device. If it is easy to corrupt the thunderbolt firmware (literally by doing nothing), why can't it include some kind of fail-safe. Oh well..
01-13-2022 07:34 AM
It seems I managed to fix it by running manually
SP136180\Firmware\Cypress\Dependency\System_Update.bat
from the dock update package.
After it finished successfully, I was able to run the thunderbolt update
SP136180\Firmware\Intel\ThunderboltUpdaterDevice.exe
and then the dock update package, which just ran and found nothing to be updated anymore.
Still no idea why it failed in the first place.
What a mess. Seriously, HP, hire some professional QA.
01-13-2022 09:31 AM
Thanks for your feedback about how you solved it for sure can be useful for other people too.
I used the same approach a couple of years ago with another Docking.
I guess that there are too many variables and HP Engineers not always find the same issues happening at thousands users.
Bye
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