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01-02-2017 08:58 AM
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen
Resolution: Please check => here <=
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Polycom Global Services
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN