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09-20-2011 07:24 AM
I'm getting no audio when I enter a conference with CMA Desktop, only when I enter the conference.
When I go to Properties -> Audio -> Test Audio Devices, the audio works fine.
I tried to reinstall CMA, the headphone, nothing works.
I'm using: CMA Desktop 5.1, Logitech USB Headset, Windows 7 32Bits, Note Dell Latitude E5400.
It was working fine.
Its not working with the note audio too.
12-03-2011 03:41 AM
Please note that withing Windows 7, when plugging in a USB headset, it "overrides" any other sound device (for example speakers connected with a mini-PL cable).
Please confirm that the default audio device is indeed matching between Windows 7 and the Polycom CMA Desktop.
To check this, please refer to Microsoft's Website:
In addition, you can also try the Fix-it tool from Microsoft:
As for the CMA Desktop, please navigate to:
Preferences->Audio->Choose Audio Output Device (it could be it set to "Auto", however you can change and select the output source manually to match your headset).
Hope this helps!
12-05-2011 04:47 AM
Thanks a lot for your help, but my problem it happens ONLY when I'm in a call through CMA Desktop.
Even the soud test in the CMA Desktop works perfect.
I tried using skype to test and everything is working fine too!
Thats the wierd part, everything works fine until the call is conected in the CMA Desktop.....
12-29-2011 07:31 AM
Did you try connecting without the aid of the MCU to a regular video endpoint directly?
- Are you trying to establish an encrypted call?
- Are there any packets lost (Audio) when connecting?
- Is there any jitter (Audio) when connecting?