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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎04-13-2022 07:42 AM

HP Recommended

Hello all,

 

Poly exhausted all original 0004F2 and 64167F MAC addresses >here< or >here< and needed to add additional ranges to our new hardware.

 

Therefore new phones with a 48:25:67 or 9C:AD:EF are not recognized by RPRM 10.9 or older and need to manually be added.

 

Poly partners can read about this >here<

 

End Customer should open a support ticket and quote Knova ID 46854 and request a remote session with a Poly support engineer to add the range

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