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Hello all,

 

Poly exhausted all original 0004F2 and 64167F MAC addresses >here< or >here< and needed to add additional ranges to our new hardware.

 

Therefore new phones with a 48:25:67 or 9C:AD:EF are not recognized by RPRM 10.9 or older and need to manually be added.

 

Poly partners can read about this >here<

 

End Customer should open a support ticket and quote Knova ID 46854 and request a remote session with a Poly support engineer to add the range

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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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