• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-20-2021 03:13 AM

HP Recommended

Polycom RMX 1800 can't Factory Reset by USB . Please Help!

 

I can't connect to my mcu rmx 1800 device by ip address , i tried factory reset by usb to return to original state as per admin guide docs , but no success. i think it is hanging the boot process. please tell me how should i handle it?

1 REPLY 1

‎06-10-2021 03:54 AM

HP Recommended

Hi,

 

Did you use FAT32 USB & 2.0 ?

I regularly use that type of usb and it works very well

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.