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‎05-20-2021 03:13 AM

HP Recommended

Polycom RMX 1800 can't Factory Reset by USB . Please Help!

 

I can't connect to my mcu rmx 1800 device by ip address , i tried factory reset by usb to return to original state as per admin guide docs , but no success. i think it is hanging the boot process. please tell me how should i handle it?

1 REPLY 1

‎06-10-2021 03:54 AM

HP Recommended

Hi,

 

Did you use FAT32 USB & 2.0 ?

I regularly use that type of usb and it works very well

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