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- Polycom RSS 4000-backend system service not ready error

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02-12-2019 06:37 AM
I am facing error message that backend system service not ready error Polycom RSS 4000 system .
Actualy We forget the System web access Loging Password ,to recover the password we take telnet access of the system and reset the password.
after that we got web Access to the system but while accessing MANAGE RSS link and entering Login ID and password it gives error message that backend system services not ready.
due to above error we can't access the system setting.
Can you please help me.
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Accepted Solutions
02-12-2019 07:25 AM
The good part is that you already know how to telnet to the system and you have already run the reset password command.
There is another command I want you to run from a telnet session.
fscheck on
Once you have run that command run the reboot command. A file system check will be run as part of the reboot. If that fixes your problem, telnet to the system again and run
fscheck whenerror
That will reduce your boot time and run a file system check only when the system detects a file system error.
02-12-2019 07:25 AM
The good part is that you already know how to telnet to the system and you have already run the reset password command.
There is another command I want you to run from a telnet session.
fscheck on
Once you have run that command run the reboot command. A file system check will be run as part of the reboot. If that fixes your problem, telnet to the system again and run
fscheck whenerror
That will reduce your boot time and run a file system check only when the system detects a file system error.

02-18-2019 01:03 AM
Hi MikeB,
I run the fscheck on command and rebooted the system now its asking us to Enter the Rescue Password.
Please share the rescue password. ( I tried the default password POLYCOM ,but password is failed )

02-18-2019 01:31 AM
We got the rescue Mode paasword .it's SUPPORT
after that we folllows two steps
1) Diagnose Hardware
2) Check File sysem
then rebooted the system...
after that it automatically take me to home page of RSS 4000...then I click on Manage RSS link... its redirect to another wiidow and ask to login ID & Password.
after entering Loging ID and Password it gives same error as Backend System services are not ready.
can you please help me to resolve the issue.
02-18-2019 05:46 AM
Your /dev/sda2 file system had a lot of errors. If you haven't set fscheck on through the telnet console, please do so and reboot the system again. SOmetimes when fscheck runs and fixes errors it will uncover other errors deeper in the file system. I like to run it until it comes up clean.

03-04-2019 08:36 AM
If your hard disk failed there is nothing to clone nad even if you could you would be cloning bad data. As for replacing the hard disk, That was never a field replaceable component. If a hard drive failed the entire unit was replaced.
Effective January 1 2018, support and development of Polycom’s Video Content Management (VCM) portfolio, which includes the RSS 4000, has transitioned to HARMAN Connected Services. More information can be found at the Harmon website here: https://services.harman.com/microsites/harman-media-suite

07-08-2020 08:36 PM
HARMAN does not want to support anything. deleted all links! what should we do?! wherever there is no information on rss4000
tech support does not respond to letters about rss4000
we need an image of a flash drive with Linux which is inside rss4000
flash driver out of order
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