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‎08-22-2021 11:36 PM

HP Recommended

Polycom rmx 1830 is connected to pbx alcatel oxe via sip.

Sip participants  disconnected after 45 min.

How to view sip logs on rmx 1830.

3 REPLIES 3

‎08-23-2021 02:28 AM

HP Recommended

Hello fm.rahmatov@ngmk.uz ,

 

Welcome to the Poly Community.

Usually, you would use the RMX Local Web Client (RMX Manager) matching the software version of your RMX but please be aware that Logs are not meant for untrained end-users and only Poly support can analyze these correctly.

 

What does Alcatel state about why the call was disconnected? 

 

When using the above tool navigate to Administration > Tools > Logger Configuration and change the CS logs to include SIP messages for the CS logs.

 

For further questions, other volunteers can reply or contact Poly support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-23-2021 04:12 AM

HP Recommended

What does Alcatel state about why the call was disconnected? 

sip request pending 491  message comes from the side polycom.

I didn't find logger configuration in the Administration > Tools > Logger Configuration

RMX Version is 8.7.5.891.

 

Was this reply helpful? Yes No

‎08-23-2021 04:28 AM

HP Recommended

Hello fm.rahmatov@ngmk.uz ,

 

try Information Collector. It has been ages that I worked on an RMX. Again this is for Poly support personal only so at your own risk and trial and error.

 

EDIT: Consult the Admin Guide too


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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