• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-06-2016 07:06 AM

HP Recommended

Good morning all,

 

We are reasearching a replacment for our RMX2000 (2 MPM+).  Is there a recommened Polycom upgrade/replacement unit?

 

Also, does anyone know the current(if any) End of Life date for the 2000?

 

Thanks,

Brian @ Defense Acquisition University

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2016 07:34 AM

HP Recommended

Brian,

 

There is currently no End of Life date set for the RMX 2000 platform. However, the MPM+ cards you currently have are EOL as of 10/31/2015.

 

There is an upgrade kit available to bring your system up to the current MPMRx cards. Your Polycom Sales representative should be able to provide you with the details.

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎01-11-2016 07:34 AM

HP Recommended

Brian,

 

There is currently no End of Life date set for the RMX 2000 platform. However, the MPM+ cards you currently have are EOL as of 10/31/2015.

 

There is an upgrade kit available to bring your system up to the current MPMRx cards. Your Polycom Sales representative should be able to provide you with the details.

 

 

Was this reply helpful? Yes No

‎02-22-2016 08:38 AM

HP Recommended

Thanks, Mike!

 

Is there a Polycom bulliten or announcement that we can subscribe to get EoL announcements?  

 

Thnaks,

Brian

Was this reply helpful? Yes No

‎02-22-2016 09:03 AM

HP Recommended

Brian,

 

There is no subscription that I am aware of but the Polycom End of Life policy can be found here:  http://support.polycom.com/PolycomService/support/us/support/documentation/eol.html

 

Down near the bottom of that page there is a link where you can do a Product End of Life Search.

 

 

Was this reply helpful? Yes No

‎10-21-2016 08:57 AM

HP Recommended

Is there any way to download new firmware for the RMX 2000 without an active service contract? I'm told that service contracts are no longer offered since the RMX 2000 is end of life.

 

I'm looking to upgrad from v5 to v7.8.

 

Thank You,

 

Kevin

Was this reply helpful? Yes No

‎10-21-2016 12:24 PM

HP Recommended

Hello Kevin,

welcome to the Polycom Community.

 

No you cannot.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.