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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

   

This is my New RMX 4000, RMX Version is 8.6.3.6 

 

I can install it on Windows 7 and working normal but I am not able to install it on windows 8, So please see the attach number 1

 

Then I am clicking on Download and install this feature then please see the attache number 2 (Note: also if click on Skip this installation then that is skipping)

 

 

Although I have full access to the internet but again I see this errors and this prevent me from installing the RMX manager to my computer (Windows8).

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ali4yaqubi,

these errors are clearly Microsoft errors so you should contact Microsoft directly or try one of their forums.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello ali4yaqubi,

welcome back to the Polycom Community.

The errors you are seeing:

 

 

are both caused by the Operating system so checking via a Microsoft community may bring you more success.

 

The RMX has been tested against Windows 8 using IE9 and IE10 so it should be compatible.

 

You may want to consult page 77 and onwards for more details within the RMX 8.3.6 Release notes => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Ali,

you can download .NET Framework 3.5 separetly from msn.com site, install and rerun RMX Manager installer.

Good luck

HP Recommended

Dear Daryoush, 

 

Thanks for replying, i have tried to download it from MSN but during the installation i have receiving the above errors. 

 

Thanks, 

Ali Yaqubi 

HP Recommended

Hello ali4yaqubi,

these errors are clearly Microsoft errors so you should contact Microsoft directly or try one of their forums.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen, 

 

Thank you very much now my problem has been solved and Yes it was Microsoft Problem/Issue on Windows8 ! 

 

FYI, I have upgraded my windows 8 to windows 10 and now i am able to instal RMX Manager and i have installed successfully and now it is working normal. 


Thanks, 

Ali Yaqubi 

HP Recommended

Here's what worked for me:

 Go into RegEdit and set the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU folder.  DoubleClick on UseWUServer(UseWindowsUpdateServer) and change the value to 0.  If the value is already 0 this fix may not work for you.  You may need to restart afterwards.

 

 

Allowed me to install .net 3.5 Framework like a charm.

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