RealPresence Platform Director - License setup

[Moony4]

I'm trying to activate Platform Director installation. I need to be able to do this offline. I have logged in to the Polycom Licensing Center and created a server following the instructions in the admin guide (v1.7). It is now at the point where licenses have been generated, but I can't find any way of accessing/downloading the license.

If anyone has some useful info on this process I would be pleased to hear it.

[simons3]

Moony,

You have to generate the file in the new Polycom Licensing Center portal. Once the file has been generated, then you upload the file to the PD server.

I wish I had more...

S.

[Moony4]

Thanks for responding. I wish you had more too.

A license has been generated, but I don't know how to download it so that I can do offline activation. I also don't know what file type the Platform Director wants the activation key in.

There is a dearth of information about this process. I am feeling quite frustrated with this. It used to be a relatively simple procedure to activate a product - it still is for some - but the RP virtual stuff...

[Moony4 · Accepted solution]

Got there. Had to use Firefox instead of IE9.

It would also have been helpful if the doco had the name of the link correct - Download Capability Response. I had already tried this but only in IE until now. And why "Capability Response"? Why not License / Activation? Terms that we have been using for years.