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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-05-2018 11:54 AM

HP Recommended

Hello @geirisaem,

 

Did you check the FAQ I posted ?

 

Possible Reason 3:

Wrong Username or Password on the Phone end.

Please ensure that the apps.statePolling.username or apps.statePolling.password on the phone end Settings > Applications > Phone State Polling has not changed from test.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-05-2018 12:03 PM

HP Recommended

it's working now. But the password field is still blank because I don't know the default password.

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‎10-05-2018 12:08 PM

HP Recommended

as documented in the FAQ do not change the password from the default password test

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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