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07-14-2015 12:36 PM
VBP 5300E act as embedded gatekeeper, WAN leg is directly connected to a Public IP and LAN leg is connected to the LAN Segment where one real presence capture server and one group series 500 are registered with VBP 5300E.
In this infrastructure, I unable to the call the real presence capture server from Group series 500 to start the recording and playback feature by using below dial string
[Real Presence Capture server E.164 prefix] [VRR number]
Note:Inbound call from internet and outbound call from inside to internet has been successfully tested.
Waiting for solution
07-14-2015 02:12 PM
welcome to the Polycom Community.
It is always useful to include the currently used software version of all components involved as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
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Polycom Global Services
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN