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12-15-2011 04:19 AM
I have configured Polycom Conferencing for Outlook Plugin. Installed correctly and working.
I have configured RMX 1500 Exchange Integration Configuration, no errors, but the RMX never print or show reserved VC from the plugin. If I check the exchange account calendar. Meeting appear, but nothing on the RMX.
How can I check why the RMX don't poll the exchange calendar account?
Where or how can I have a look on the log?
01-03-2012 07:17 AM
Sorry, but in documentation named "RMX_Administrators_Guide_V_7_6.pdf" page 10-9 :
"The meeting organizer can add a meeting agenda or personal text to the invitation before it
is sent. The meeting organizer can update or cancel the video enabled meeting in the same
manner as for any other meeting.
When the meeting organizer sends the meeting invitation a meeting record is saved in the
Microsoft Exchange Server, the RMX, DMA, RSS and calendaring-enabled endpoints.
RMXs, DMA and calendaring-enabled endpoints poll the Microsoft Exchange Server to
retrieve new meeting records and updates to existing meeting records."
The second documentation " Polycom Unified Communications Deployment Guide for Microsoft Enivornments" "UC_Deploy_Guide_MS.pdf" page 145 :
"Polycom RMX System
The Polycom RMX system polls the Exchange server for updates every 15
seconds. When polling, the RMX considers events two hours in the past and 24
hours into the future."
So RMX poll the exchange server calendar, or documentation is wrong.
What is wrong, where is wrong? Where can I find log or documenation to debug and find a solution for my customer.
Happy New Year to everybody.
01-03-2012 09:06 AM
Happy New Year to you too.
Below are the roles of each piece. All the RMX is doing is polling the Exchange Mailbox to see if any new entries are created and it will auto accept the invite if there is no clash in the diary.
When you use the PCO button, is an ad-hoc conference created and you are able to join it?
01-04-2012 10:25 AM
It's not ad-hoc.
PCO button create everything and exchange calendar account was update.
With information, meeting id, password.
But nothing appear on the rmx calendar.
I just want create a virtual room from the PCO to the calendar and participant have to click on link to connect with CMA or Lync. Others participants from polycom endpoint must have to enter id and passwod to join the meeting.