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‎08-10-2020 04:27 AM

HP Recommended

Folks,

 

How can a one download a Polycom Web Suite OVA file from polycom official website?

 

When click on to download OVA file it redirects me to the licence activation page.

 

 Attached screen shot is for the reference.

 

Any help will be highly appreciated.

10 REPLIES 10

‎08-10-2020 04:31 AM

HP Recommended

Hello @GEI 

 

did you follow the instructions on that page?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-10-2020 06:19 AM

HP Recommended

Hello Steffen,

Need bit clarification, Instruction in order to download the Web suite OVA file or to setup an account on licencing center portal?

Was this reply helpful? Yes No

‎08-10-2020 06:34 AM

HP Recommended

Hello @GEI 

 

only if you have an account you can download OVA files.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-10-2020 06:39 AM

HP Recommended

Hello @Steffen

 

What account, account for licencing portal or for Polycom support portal ?

 

If it's for licencing center portal then i would like to know that how can i create an account on Polycom licencing portal? 

Was this reply helpful? Yes No

‎08-10-2020 07:18 AM

HP Recommended

Hello @GEI 

 

It is the RealPresence Licensing Center (polycom.flexnetoperations.com) and to have an account created, one must have purchased either WebSuite or Clariti licenses. Once the account is created typically with one local company admin, that admin or the helpdesk/Sales/Sales Engineer can assist with getting others added to the same account. Our OVA’s are not available for just general downloading.

 

Please work with a Poly reseller for any additional questions.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-12-2020 09:52 PM

HP Recommended

Hello,

We do have a clariti licence with us however there is no such instructions given neither on Polycom website nor at the time of buy the licence that how account to be created on Polycom licencing center.

 

Please help if possible.

Was this reply helpful? Yes No

‎08-13-2020 01:05 AM

HP Recommended

Hello @GEI 

 

please work with who you have purchased the license through.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-13-2020 12:06 PM

HP Recommended

From Polycom Only, now the question is that do i need to work with Polycom sales team instead of Technical support team even after brought licence?

 

Was this reply helpful? Yes No

‎08-13-2020 12:40 PM

HP Recommended

Please contact Poly support in your region

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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