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02-17-2012 07:48 AM
I have a customer with an RSS 4000 ver184.108.40.206 rev30619 who wants to recover lost files or find out how they got lost in the first place; this customer is the only user/admin of the box.
The customer was reviewing a file then paused it, they then went off for a couple of minutes and when they came back to resume playback the file was missing - it doesn't appear in the archives; the last file to appear in the archives is a recording prior to the missing one.
Has anyone come across this? If so is there a fix?