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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-02-2015 12:18 PM

HP Recommended

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/MFP-M476nw-not-printing-from-Tray-1/m-...

 

Product Name: MFP M476nw
Operating System: Windows XP
 
 

I recently bought a MFP M476nw. I have most of the functions working - however, when attempting to print from Tray 1, I get a Jam in Tray 2 error.  The printer never picks up from tray one, nor attempts to, justs go right to the jam in tray 2 error.  I have set the parameters in the set-up menu for tray 1, as: any type, 8.5x11. I have tried all iterations of printing from tray 1; Tray 1 manual feed and just Tray 1.  All with the same results.  Any suggestions?  TIA!

 
I worked for HP.
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