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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-14-2021 08:46 PM - last edited on ‎11-15-2021 04:01 AM by Retired

HP Recommended
Product: HP Spectre x360

 

why was my order canceled with no apparent explanation?

We are unable to accept your order at this time.

 

If you feel this order was declined in error, call *bleep* and reference the order number. We are available 10 AM to 10 PM ET weekdays and 10 AM to 1 PM ET Saturday

  •      

 

We apologize for any inconvenience and appreciate your interest in HPproducts.

2 REPLIES 2

‎11-17-2021 11:54 AM - edited ‎11-17-2021 11:55 AM

HP Recommended

@Spaceghost58

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎11-30-2021 12:52 AM

HP Recommended

I also have a similar problem with a "We are unable to accept your order" message. 

 

Apparently I have no option but to walk away from the purchase and look for an alternative... Sales staff don't understand what's causing it. Could it be a problem with a hp.com profile? Is the product itself unavailable for some reason? In my case, I've confirmed it's not caused by a declined credit card. 

 

There are several threads with the same or similar problem on the forum and none of them have an answer posted.

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