Defeticve product

[Cri19]

I know this is going to be useless but I don't know what to do anymore.

I've bought this computer in August and since then, I must have used  it properly just for a total of 15 days. It keeps breaking, and they keep repearing it for it to break again. It's obviously a defective product, but they won't change it as the first time it broke it was after 30 days from when I bought it - I didn't activate it for ages as I was away for work and didn't have time to do it. After two days of being able to use it properly, it stopped working and there was a blown fuse in the battery, so I had to send it to them; it came back with a new battery. After other two days of use, at some point, it started been super slow again and the battery drained despite the laptop was in hibernation mode. The extensive system tests found a new critical error, so I've sent it back. Now again, it came back and after ONE  day of proper use, it started being super slow again. The extensive system test says the battery needs calibration, but I did the process two times already and nothing changed. And of course between the tests you need to do before shipping it, the time you wait for it to come back, the time it takes to reset it and update it when you receive it back and reinstall the programs I use... well, a lot of time passes and I will probably end up being without warranty. 

It is NOT NORMAL that a new and expensive computer breaks so much.
And I don't install super sofisticated or weird programs, basically just office, spotify, zoom and chrome, which is what I need for work. Thank God my old computer is still resisting, otherwise I would have been bleeped for my work.

I feel so disappointed and frustated. The costumer support was helpful at the beginning and sympathetic, now I am starting to feel I am being played. 

[sandytechy20]

@Cri19

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.

[Cri19]

thank you for your reply, I’ve replied to the private message received

[Cri19]

I just had my case closed cos it seemed the computer was working just fine, but of course it stopped working again. The battery died whilst in hibernation and even if charging the computer didn’t work - it was super slow and didn’t respond to commands. I restarted it and it took more than five mins for it to turn itself on, then after the welcome page it showed a black screen. So I restarted it again and after the welcome page, it showed the desktop but without the task bar below. At the time I’m writing, I am still not avle

to use it