• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-11-2011 11:47 AM

HP Recommended

Hi guys,

 

Sorry for posting this here...could not find a better group to post it in. I have recently sent my laptop in for repair to HP (in warranty) and I am getting very frustrated with HP support. First of all, they wouldn't acknowledge receipt of my laptop even when Fed Ex said it had been delivered. Now, after one week, no one seems to know whats wrong with my laptop and when it is going to be fixed. Everytime I call I am told that someone from the 'department' will be calling me after 2 days, which of course never happens. I tried to get the support rep to connect me to his supervisor/manager - but he wouldn't do that. I cannot find an appropriate means of escalation on HP's website either. Does anyone know of a way to address these concerns?  Boy, how I wish I had never bought an HP.

 

Thanks

 

Tags (2)
1 REPLY 1

‎01-11-2011 12:03 PM - edited ‎01-11-2011 12:08 PM

HP Recommended

Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. This is the type of issue your peers will not be able to assist with. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Thanks!


  • Clicking the "Kudos star" to the left is a great way to say thanks!

  • When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.