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‎09-12-2023 02:46 PM - last edited on ‎09-12-2023 05:35 PM by Retired

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

I was setting up my new printer and I couldn't do it on my own. I connected HP.123.com and they put me through to MICRO TECHLINES or [Personal Information Removed] or whatever company they want to go by.

They said that my computer probably had malware and I needed it cleaned up to get the printer set up. It would cost me $199. If they couldn't fix it then I wouldn't have to pay. I already went through this with another HP printer and bought a new printer. The first time spent about 20 hours with the techs and they couldn't fix the problem. I end up going through it again. The tech has me share my screen and they can get into my computer. 

The tech is on the phone with me and I get several different calls. I didn't notice until now they were all different numbers. They end up setting up my printer to work from my phone not my computer. I didn't realize what they did. Then tell me that my computer and all my devices are at high risk. Then sell me a $499 protection package but wouldn't take a credit card and became upset I wanted to pay that way. I bought into it and pay through my checking account. My printer doesn't work and I'm out $500 . HP your printer is going back to Amazon and I will be leaving a nice review on how you bait and switch your customers.

The phone number on the invoice no longer works. I called the company and they would not give me a refund. 

 

1 REPLY 1

‎09-13-2023 01:16 PM

HP Recommended

Hi @19993,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I am sorry to hear that you end up reaching 3rd party support center to help you with your printer.

I see that you are facing an issue with setting up your Printer.

 

To understand the issue and help you, please share the details listed below:

 

May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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