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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-15-2018 07:51 PM

HP Recommended
Product: Spectre x360 13-w023 dx

Hi all

I'd like to make a formal complaint about a Spectre x360 13-w023 dx  I purchased in the US (which has completely failed 1 year and 8 months after purchase). I reside in Australia.

 

How do I make a formal complaint to HP? And to which HP...US or Australia?

 

Thanks in advance,

Robin 

2 REPLIES 2

‎12-16-2018 11:36 AM

HP Recommended

@Gratefulrobs

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

 

I work on behalf of HP
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‎12-16-2018 02:34 PM

HP Recommended

Thank you

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