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‎12-21-2021 01:35 PM - edited ‎12-21-2021 01:39 PM

HP Recommended
Product: Envy x360

Hi, I requested a Return Merchandise Authorization last Monday and have not received it in my email yet. I have not been able to get ahold of anyone from the Returns Team hotline since last Monday despite being on hold for hours yesterday & today. I have emailed myHPsales and only received one response claiming my laptop is outside of the return deadline, which is not true. 

 

Is there anyone else I can contact to get an RMA/check the status of my RMA? The return deadline for my laptop is this Friday, and I am worried that I will miss the deadline if I cannot get into contact with anyone.

1 REPLY 1

‎12-22-2021 07:11 AM

HP Recommended

@Annanb2

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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