BuySamsung: complaint! who do you call???

[SedonaF]

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and/complaint-who-do-you-call/td-p/1237043

COMPLAINT - IS ANYONE AT HP CAPABLE OF HANDLING ONE?!?!?

I purchased an HP pavilion notebook from Bestbuy in late August. Since then (it's only been 5 months) I've had to have the hard drive replaced - and you know how long that takes. 3 hours on the phone with tech support. Pull out the screw driver open everything up, another week for shipping, delayed because they got my apartment number wrong even after I told them 3 times (I had a feeling they were confused about the address - they are in India you know) Finally, I received my toshiba hard drive - yup Toshiba - and thought it was all behind me. Nope. Now every time I do an HP update or a Windows update or even turn off my computer, it won't recognize an internet connection for at least 20 mins. I call customer support. They tell me a whole host of reasons I might be having trouble. that's when I had it. I don't do anything but word processing on this laptop and use the internet. I don't even have itunes on this laptop. So after only 5 months of aggravation, I decided I had it with this HP laptop and wanted my money back. The tech support guy took my name down and told me a refund would be processed. I receive a call from a Lisa, a case worker. 1-877-917-4380 xt 93. I suggest if any of you are in the service industry, give her a call. She will teach you everything you are NOT supposed to do. She spoke over me, didn't bother to listen, read off policy, said HP doesn't do this, we're not doing that, that's too bad you lost all your files, it's your fault you didn't back it up and so on.

Remember, they told me a refund is coming. HP set my expectation, and now I have a case worker telling me otherwise? I ask for a new laptop. She says no. Hello! What happened to warranty?? If you want someone to completely and totally anger you. Call her. Oh, and she doesn't have a manager. She is the highest escalation point. That's when I hung up. I'm not going to get anywhere with her.

Now people, tell me where there is a number for customer complaints??? I have been given the following phone numbers, 1-800-752-0900, 1-800-424-2965, 1-800-474-6836, 1-800-227-8164, and that's only the numbers I've written down. I've been transferred at least 3 times calling those lines. And based on those I spoke to, none of them could tell me how to make a complaint or escalate! UNREAL!!! I'm going to e-mail someone who seems like she wants to help. Of course, she herself doesn't know where to really send the e-mail to, but A+ for the effort and for empathizing with my horrid HP experience.

[JeffHelp1]

01/31/12 - Jeff reached out to customer