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‎03-06-2012 01:05 PM

HP Recommended

http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Customer-Service/m-p/1278401#M38468

 

I purchased an HP notebook at Costco in Dec. 2010. In September 2011 the display went totally black. Sent it back to HP to be repaired. Now it is Feb. 2012 and it happened again. Only HP won't stand behind the product because it is now out of warranty even though the problem was brought to their attention within the 12 month warranty period. Somehow this is my fault because when it was repaired last year, the repair only lasted for 3 months. In addition I was told by the case manager that I could not talk to their supervisor about this.  They are NOT ALLOWED to forward complaints on to the next level!!!!! I am so angry i could spit!!

1 REPLY 1

‎03-06-2012 02:28 PM

HP Recommended

03/06/12 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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