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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-26-2011 02:54 PM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/HP-Pavilion-H8-1010-PC-hangs-and-freezes-...

 

Yes my computer is still under warranty.

 

I called HP support yesterday, Thanksgiving Day.

 

The first thing the HP support person said was "Happy Thanksgiving."

 

Then he wanted to know if I felt comfortable opening up my computer, and I said yes.

Next he had me remove all the cables from the back of my computer, open up the side panel and remove the memory chips.  Plug the power cable in and start the computer and listen for  a Beep sound.  The beep sounded so he had me turn off the computer and reinstall the memory chips and restart the computer.

 

He offered no other advice or help but only to say that if I wanted to I could contact HP for whatever?
HP case number 805 4381 416

 

Since then it has shut-down once and frozen once.

 

Do you think I should contact HP about a replacement since it is still unter warranty?

1 REPLY 1

‎11-28-2011 10:42 AM

HP Recommended

11/28/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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