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HP Recommended

http://h30434.www3.hp.com/t5/Other-Notebook-PC-questions/Hp-Warranty-ISSUES-and-POOR-POOR-customer-s...

 

 

Be warned HP Products Break. I have owned many and all them are in graves.... my DELLs are still running from the distant year of 2000!

 

Just had the experience of HP Support. Wow.  I can say that I will never purchase HP Products or related brands ever again. They would not honor the warranty because my issue went on too long. (which no one could tell me what the laspes in contact regulation was). I did have to deal with HP Server support before and as I recall they were only a point better.

 

This is what happened:

 

I initiated a ticket to support after my computer crashed and have a chain of emails that show how they repeatedly told me how to fix my problem (which was running in circles). They told me that I waited too long between my first contact and my second contact and third contacts for it to be convered under warranty.

 

The computer crashed less than a year after it was purchased. I have always bought HP and DELL... go with DELL.

 

After 27 emails I had a support person contact me and ask " from your issue description, I’m not sure if you are able to log in to the computer normally."

 

This was after I suggested this to help the support team out a little:

"Here is something to consider: When I originally ran the Recovery, prior to receiving the set of recovery disks, I got the error "Recovery Manager could not restore your computer using the factory image. Please contact HP Support. Error code: 0xe0ef0003". This is the same error that I am getting from the disk, granted I was unable to access the the Manufacturer's Menu in order to wipe the partition in either of these cases.

Is it possible that the disk are fine and that there is something else going on?"

 

They insisted I needed new disk.

 

AND from another email sent right before this...

 

"As I have mentioned before that there was indication of something else happening, since the first time I received the error message I was using the on-board Recovery Process. Instead I was told it was bad disk. This happens at exactly 70% complete. The error message is: "Recovery Manager could not restore your computer using the factory image. Please contact HP Support. Error code: 0xe0ef0003".

 

AND From another email right before the clueless question:

 

“Diagnostics from the F9 option:

CPU test passed
Memory Test passed
Hard Drive test passed
DVD drive test passed

Boot path test passed
 
I ran the Diagnostics tests before I received the first set of Recovery Disks and 6 days ago before a I received the second set of Recovery Disks. All tests passed both times.
 
What is next?"

 

Not to mention ALL of this was repeated previously in emails. In essence I gave them TONS of detailed information.

 

My issue was escalated to another support team: The AMS TCO Escalations Team. The Case manager told me that it was out of warranty which is true at this point. It was in well within the warranty when I initiated my support option. They did not bother to investigate the claim and said this was the end of the road basically. There was no one to talk to.

 

Will never buy anything from HP again.

1 REPLY 1
HP Recommended

10/27/11- Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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