JeanCoa - Do HP have any support?

[MrMatthew]

Do HP have any support?

http://h30434.www3.hp.com/t5/Other-Desktop-PC-questions/Do-HP-have-any-support/m-p/508677#M11320

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02-03-2011 11:18 PM

I called Vince at HP tech support on 28/1/11 and was told to fax my purchase invoice, which I did.  I was told that I would receive a call in 3-5 days to have my computer collected because I have a power supply problem (the computer keeps shutting down).

(Reference 047018399)

After waiting over 5 days I called HP on 3/1/11 and asked why i had not been called for the repair.  I was told they did not receive the fax.  I was told I would receive a call soon and to email the purchase invoice.  The email address would not receive emails.

I am still waiting for the call!

I will wait until Saturday then go back to Harvey Norman and request a refund. 

In the past it took me nearly a year to receive my Cashback offer.  Only after numerous complaints was this done.  I should have known better than to deal with HP again!

[MrMatthew]

I called Vince at HP tech support on 28/1/11 and was told to fax my purchase invoice, which I did.  I was told that I would receive a call in 3-5 days to have my computer collected because I have a power supply problem (the computer keeps shutting down).

(Reference 047018399)

After waiting over 5 days I called HP on 3/1/11 and asked why i had not been called for the repair.  I was told they did not receive the fax.  I was told I would receive a call soon and to email the purchase invoice.  The email address would not receive emails.

I am still waiting for the call!

I will wait until Saturday then go back to Harvey Norman and request a refund. 

In the past it took me nearly a year to receive my Cashback offer.  Only after numerous complaints was this done.  I should have known better than to deal with HP again!

[JeffHelp1]

02/08/2011 Jeff reached out to customer