• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2011 03:02 PM

HP Recommended

http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/Small-and-Medium-Business-Account-Troubl...

 

 

I placed an order for a TouchPad on the SMB site on Saturday afternoon. I set up my SMB account as I was placing the order. I never received an email confirmation or an order number. So I tried to order again (this time I ordered two because on of my friends told me he wanted one). Again, I got no confirmation screen or email. However, shortly after this happened, I checked my credit card online and saw I have two pending charges on my credit card from HP SMB.

 

So, I tried to log-in to the SMB site to check my order status at this link. When I try to do that using the email I used to set up the account and the password I typically use, it says "invalid log-in". When I try to change the password by answering the security question, it says I've answered it incorrectly.

 

I therefore have a couple questions:

1. Does my account even exist?

2. If it does, how can I access it to see if my orders actually went through or not.

Tags (1)
1 REPLY 1

‎08-24-2011 11:10 AM

HP Recommended

08/24/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.