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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2011 12:49 PM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Hardware/Pathetic-Service/td-p/884965

 

 

I took Hp laptop on 20th aug 2011. The Product No. - XV921PA#ACJ and Serial No.- CNFO48C33S. Now It has some problem. It's showing that cooling fan is not working properly. I called HP customer support on 7th Sep 11. They said that they will send their engineer within 3 days and they gave me on Complain No.- 4634186359.


Today I called them since it's 8th day and I've not received any information. Their executive said me that your case has been forwarded to "INTARVO" service center in new delhi. They gave me 3 phone no of the service center 0120-338153/ 3381438/ 3381529. I called on these no for more than 20 times but no one Picked the call but I keep calling on these no. After very long time one of the person picked the call and said me that we don't have the product that need to fix your computer. I asked him then when I can expect it. He said that he don't have any ETA for that.

 

when I contact the customer service again they gave me their Manager's no. MR. Sandeep Sharma (9871952023). I called him also but not got any proper response. No body is telling me that when my problem will be fixed. Even they don't giving me any time.

1 REPLY 1

‎09-16-2011 11:18 AM

HP Recommended

09/16/11- Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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