Nonsense: Re: HP8500 is unreliable! Tech Support is even worse!

[SedonaF]

http://h30434.www3.hp.com/t5/Other-printing-questions/HP8500-is-unreliable-Tech-Support-is-even-wors...

Am seriously considering filing a complaint with the attorney general's office tomorrow as my initial problem is well documented on the internet by hundreds of other users of this same machine, and none of the sites nor HP has a solution, nor does HP seem in any danger of caring to find a solution.  Stay tuned.

8500 Officejet Pro AiO Wireless.  Still under warranty, in the last week and a half I have spent over 9 hours with 7 different people in tech support.  I contacted them initially because when you scanned a document to file it was huge, its output size was gigantic, and the resize output option tab was always gray and never available.  Every single moron I talked to continuously thanked me for my patience and had me do the same exact thing - diagnostics, remove everything HP from my computer, reinstall everything.

Problem was, from the very first uninstall and reinstall, they created a different problem.   All of my scan to destinations disappeared.  You would go to scan, scan to and in the destinations file NOTHING.  So we uninstalled and reinstalled 7 times, with everyone I spoke with extremely difficult to understand, and having to repeat myself constantly.  It was very clear they all sat in a class somewhere and were taught the same basic crap information with no real knowledge of how anything works.  And constantly thanking me for my patience and repeating the same bs out of each and every mouth.

I gave one of the tech's, and I use that term loosely, remote access to my computer.  He spent 2 1/2 hours uninstalling and reinstalling with complete access to my computer.  Same result.  He gave me a ticket # and said I would get a call back from the "next level of support".  No call-back.  I call them.  Give them the ticket number.  They tell me that request has been closed.  I said I have not been given a solution.  He said the tech I spoke with for 2 1/2 hours and gave full access to my system noted that I had called with a question, and that was all he said in his notes.  He didn't say he had full access to my system, or that he and uninstalled and reinstalled everything HP, or that he had promised me a person with further knowledge would call me with the solution.  Now I am wondering if this moron is going to commit identity theft against me because he had access to my system, and nowhere in the HP mess does it state that he accessed my system.  Total lack of accountability on HP's part and obviously not monitored by anyone.  They put me at great personal risk by allowing this very dangerous practice.

Today's latest moron told me he was going to send me a new printer and that a supervisor would call me back to confirm this.  That was 10 hours ago.  Still can't scan, still have the problem HP created on my machine, still have no solution.

[SilviaHelp]

05/26/11 - Silvia reached out to customer.