• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-26-2011 09:24 AM

HP Recommended

http://h30434.www3.hp.com/t5/Other-printing-questions/OfficeJet-8500A-Premium/m-p/690077/message-uid...

 

Heads up for for HP Total Care; I purchased a OfficeJet 8500A Premium direct from HP online. Immediately after connecting it I noticed a problem with the ADF, scanning and copies came out skewed. I contacted the HP Chat Line support and the HP Total care, This product was in use for +/- 3 hours, HP total care sent me a used (reconditioned machine) and no replacement ink for the ink I wasted while troubleshooting not to mention the cost incurred using a local Staples for scanning / printing while they resolved this issue. I have requestion a refund for the machine as well as the extended warranty.

1 REPLY 1

‎05-26-2011 06:15 PM

HP Recommended

05/26/11 - Silvia reached out to customer.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.