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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-30-2015 07:19 AM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/problem-with-my-laptop-keyboard...

 

UPDATE: 29th NOVEMBER 2015

Okay so I did a refresh on the laptop and it still kept happening.

So I then went further and did a reset (the short option - just my files) - Still kept happening.

I have now done a TOTAL factory reset, and it is STILL doing the same thing. I'm at a loss now as I would have thought that all of this would be sorted by doing the above.

I really have no idea of what to do now but I know that without it I am also very much screwed. I don't have the money to buy another and I can't lug around a USB keyboard everywhere. I also can't ask family or friends because in all honesty I have very few friends and none that would be able to lend me the amount to buy a new laptop. I also do not speak to any of my family because I don't really have any.

I don't know what to do now and I'm losing money by not being able to work using my laptop now too.

Please help.

It is also happening a lot faster now too hence why Im having to painstakingly type this with the onscreen keyboard which is taking an age.

 

UPDATE 2:

I have now had the keyboard removed and cleaned underneath it, I have checked the ribbon cable and that is secure too but it is STILL happening. Im now at my wits end.

Any other ideas? Please help.

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I work on behalf of HP
1 REPLY 1

‎12-01-2015 01:30 PM

HP Recommended

12/01/15 - Jeff reached out to customer

I work for HP
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