SDK5:WARNING!! Warranty and customer service complaint

[kevin-t]

http://h30434.www3.hp.com/t5/HP-Cafe-and-Lounge/WARNING-Warranty-and-customer-service-complaint/td-p...

previous case number: [Personal Information Removed]

case number: [Personal Information Removed]

While my laptop was under waranty the keyboard failed. I kept using the tablet which eventually crashed because of the hard drive. The unit was then sent in to HP by the geek squad. We also wrote that the keyboard was defective on the sales order. My understanding was that the entire unit would be throughly tested and fixed before it was returned to me as it was still under warranty. This is HP's guarantee which is a lie.

They sent me back the unit with the HD fixed but left the defective keyboard. The keyboard then quickly failed within the 3 month grace period. However due to my extensive travel schedule and family vacation I called a couple days after the 3 month period was up and was told I had to pay in full for the repair.

Granted I was a couple days late with the call however this should be covered because:

1)  The poor repair service i.e. sending the defective product back to me

2)  Dealing with a known issue with this product defective key boards

3) The product not physically in my hands on the start of the warranty date

I work for a muli national IT consulting firm that uses HP products. While this is a personal laptop I will be sure to let them know my thoughts. They are charging customers for known defective issues.

Thanks

[JeffHelp]

08/28/15- Jeff reached out to customer