VanDiesil: Lockups and Bluescreens ? we are here to help

[SedonaF]

http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Lockups-and-Bluescreens-we-are-here-to-h...

Funny you should be experiencing the same problems as I am having with my DV7-6154ea which is essentially the same machine as yours but with a slightly slower CPU.
I purchased this machine on 10 March 2012 (this is second machine as the first unit had dead hard disks straight out of the box!) and have the same problems as you are having, which is annoying as such a powerful machine (on paper) should not be doing this.
After speaking to a couple of colleagues in the industry, they have said that they have seen these problems a lot recently and it is the Radeon GPU driver that is causing the problems on every machine they have seen it on. Machines with switchable graphics using the onChip Intel GPU & nVidia GPU's don't have these issues. If I had known this before buying I would have selected another machine entirely, but I am stuck with this one now as DSG don't carry anything near the spec in store any more and because it was purchased on finance, they won't replace it with a different machine without going through a new finance agreement, credit check., etc which will cause my rating to be lower due to the recent check made on this purchase!

I tried to call HP earlier and after a 20 minute wait I was connected to a CSR who refused to acknowledge the call & hung up!!!!! When called back, I got the message that the lines are now CLOSED!!! Completely out of order and very poor customer relations indeed!!!!!
I haver spent more time and lost money trying to get this machine working than I have trying to get customers machines working (cannot invoice them without this machine working!!!!!).

I am also wondering if this is part of the problem as the machine is using more than SATA 0 & 1 ( 2 hdd's + Optical drive) -http://www.intel.com/support/chipsets/6/sb/CS-032521.htm

If the DV7 series machines are using these chipsets, then surely we are entitled to replacement units with unaffected motherboard chipsets under the Sales Of Goods Act?

I look forward to HP's response to this!!!!

[JeffHelp1]

03/14/12- Jeff reached out to customer