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HP Recommended

http://h30434.www3.hp.com/t5/Other-printing-questions/Incompatible-cartridge-HP-Photosmart-C4480/m-p...

 

 

Hello again! Now while I do NOT wish to remove ANY of the comments I applied last time. In actual fact i could quite easily add to them! as yet again even after the original problem I had someone from the team of helpers on the site contacted the help staff in UK again and asked someone to ask IF all was OK? Now this after the original problem was actually solved as well? I think this is entirely beyond and ABOVE the call! And is just what I meant by the statement i did make. And I can honestly say that is the first time in 50+ years that has occured as well. So never too old for something NICE to happen!

 

But as with ALL organisations there are those individuals who are to all effect "Anonymous" and they do tend to hide behind there anonymous cover. One such is the Tech guy I have communicated with on the HP .FR site. I have an HP 4480 printer which is not responding and indeed did due to the help of staff on this site and others find out the problem is a long standing problem and that the problem is that the cartridges for whatever reason say they are NOT compatible after some time. This is the problem I have myself. Now as the cartridge is still in the warranty date WILL be replaced as far as I can understand. But this individual wants me to take a picture of said cartridge and send it to him in order that he can ascertain the cartridge is in fact in date. Now while this is OK as far as it goes I had to reply to the person and say I did NOT have a camera (he assumed I would have which is in itself wrong?) And the date stamp on the cartridge cannot be read by the naked eye, never mind after a picture would be taken. So I advised of this and asked that I should return the cartridge in its entirety so this could be ascertained and a new or replacement be issued. (As I assumed I would have to do anyway?) Then it went as quiet as the grave! After a message a day for two days it went deathly quiet.  The operative is HIDING behind his cloak of anonymity! NOT what you want from HP or in fact anyone? But am I upset? Well yes OK I am. But what's the point of being overly obstreperous? It will NOT help you or your case and certainly for me you would be made to wait a little longer.

 

Now I have been very fair and have now waited a week for a reply. No reply, so I have copied the original message onto another email and posted that back to the person who originated the replies. And as I have his ID from HP while I have NO idea of who he or indeed she is I know that HP will be able to identify the person if it comes to it. So again I say STAY calm and please remember these people ARE here to help you and I and there is nothing they like more in 99.99% of cases. I say this as I know how GOOD it feels to be thanked for something you do as matter of course/doing your job. It is GOOD! And so please just lest be a little more careful out there. If this persuades one person to THINK before sending a nasty e-mail then it will have been worth it

 

And the person who is NOT helping me? Well they too will get there just deserts. As sure as God made little green apples and made HP the company it is! Thanks for taking time to read this and I wish you all the luck you deserve in solving your problems.

 

Chris

1 REPLY 1
HP Recommended

06/06/11 - Silvia reached out to customer. 

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