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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2011 09:30 AM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/dv6t-6000-cle-quad-random-shut-downs/td-...

 

From the time i received the laptop 5 days ago,i had ramdom shut downs restarts.I am sending it back.I am wondering if this is a problem with this laptop.Also while i was writing a reveive online i received a call from a HP rep offering a new laptop much better than the one i bought i would send the broken one back to be avaluated.GREAT RIGHT.Three minutes late rhe called stating he only had a laptop he could send that turned out to be similar with a slower hard drive. FIRST and LAST hp.I SAID NO I WANTED MY 5 DAY OLD LAPTOP FIXED AND THAT THIS IS TEARABLE CUSTERMER SERVICE HE HUNG UP ON ME.

1 REPLY 1

‎05-09-2011 11:08 AM

HP Recommended

05/09/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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