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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-13-2011 02:00 PM

HP Recommended

http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/Customer-Service-is-TERRIBLE/td-p/881045

 

 

I called last week for a retractable mouse I purchased a few months ago.  It took over 2 HOURS to get to the right department.  Of course, the representative had issues with this workstation and had to call me back to complete the transaction to send out replacements.

I might have missed his call.

I am calling back today to finish the transaction and now have been on the phone fro 114 MINUTES, and so far have not reached the right department.

This is absolutely unacceptable.  I hesitate to consider what would happen if this were about a larger ticket item!!!

 

1 REPLY 1

‎09-13-2011 03:14 PM

HP Recommended

09/13/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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