• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-28-2011 01:49 PM

HP Recommended

http://h30434.www3.hp.com/t5/Other-Desktop-PC-questions/HP-Pavillion-Bait-and-Switch/m-p/1058271/mes...

 

Contacted HP Tech Support because old HP puter having problems.  Determined it was DOA.  Quoted a new i5 quad core, 6 gb ram, video card, tv card, 6 mg ram, 1 tb hard drive, software, etc.  Down on Nov 18, 2011.  New one here on Nov 27..good service.  However what I recieved was the i3 dual core, no video card, tv card, etc.  Just spent the last 2 1/2 hours on the phone with the HP Home office support trying to get this fixed.  First response:  $147 extra now.  Second response: $41 extra.  Third response - no extra (supposedly).  Regardless - unless I pony up the cost of a completely new system it wont be till December 19 that the new one is shipped.  Meantime I have already lost at least a week or so of work time and fixing to lose another three.  This though if I had the money I could have a new one by Dec 5. 

Yes - I have a copy of the chat log in which the deal was made by HP.  They are standing by the deal (I hope) in everything but the shipping time as far as I know.  Meantime my business will be dead in the water as the i3 will be boxed and to Fedex as soon as I get the info from HP. 

Currently have two desktops, one laptop, and 3 printers in service that have the HP name on them.  Guess what name they wont have on them when they are replaced.  Plain ole bait and switch.

1 REPLY 1

‎11-28-2011 02:38 PM

HP Recommended

11/28/11- Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.