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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-24-2011 05:16 PM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Buyer-beware-HP-deliberately-broke-my-daught...

 

Unbelievable I know, I can hardly believe that I am typing this.

My daughters HP G62 laptop which I bought her 9 months ago for doing so well in her exams at school developed a fault which resulted in a white screen and no boot up.

I took it down to a friend of mine who repairs laptops for him to diagnose the problem. His initial diagnosis was that it was the graphics chip becoming detached from the motherboard because they are using lead free solder to fit them which is a known problem that requires a replacement motherboard, he showed me several HP laptops in his shop with the same fault. He confirmed this by plugging in an external monitor which gave no signal. He checked the LCD for damage and gave it the all clear.

He did not dismantle the laptop as I explained it was under warranty.

I contacted HP to let them know of the problem and the engineers diagnosis was that it was a graphic chip / board fault and arranged for it to be collected for repair, which I was happy with.

Two days later I get a call saying that the problem is a cracked LCD screen and it will cost me £199 to get it repaired.........I was completely gobsmacked at this statement and asked them to return it without repair.

It arrived back two days later and I couldn't believe my eyes that the laptop screen was indeed now broken!!!!!!!

 

To summarize, HP confirmed the fault was most likely a graphic chip / board fault, I had the screen checked by a professional prior to return to HP for repair, they then tried to charge me £199 for the repair (under warranty) stating that the LCD screen was the problem, I rejected this offer and the laptop screen is now broken...............Draw your own conclusions from this story people.

 

I have bought several HP products in the past (Printers and printer scanners etc.) and was just about to purchase several laptops from them for my IT business.............Guess what HP, you aren't getting any more business from me after this little 'display'. You are nothing but a bunch of Crooks.

1 REPLY 1

‎06-27-2011 11:01 AM

HP Recommended

06/27/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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