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‎06-05-2011 01:42 PM

HP Recommended

http://h30434.www3.hp.com/t5/Other-Desktop-PC-questions/Customer-support-LACK-OF/m-p/703885

 

The foreigners you have doing your (SO-CALLED!) "Customer Support" are MORONS! I called today to state that I did not receive my return Fed-Ex shipping label along with your shipping box-so I could return my computer for repair. It took almost 10 minutes for this gal to tell me she was sending me a shipping label! AFTER wanting to verify my operating system and other details about my computer. FINALLY I had to stop her and say; 'HEY! This ain't BRAIN SURGERY! All I need is a return shipping label. I had already given her my Service Ticket number and Order number (Which I pre-paid!) WHY do these people have to run thru all these stupid questions to solve such a simple problem as Missing paprework! VERY POOR CUSTOMER (and i use this term loosely!) SERVICE!!

 

 

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‎06-06-2011 11:09 AM

HP Recommended

06/06/11- Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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