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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2012 11:46 AM

HP Recommended

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Printer-region-code/m-p/1363479#M53480 

 

As I thought I never received a call from RICKY in USA nor from anyother department.  HP Customer service running true to form!

 

So I called the HP automated service again and managed to keep pressing numbers till I got a nice lady but wrong department.  After telling me to go through everything I had already done she realised I was not going away.  I have been there done and got the run around.

 

She did set up a case reference and would pass it on to the right department.  So I waited in all day AGAIN.  This morning I found an email to say they tried to call me back (I never left the house) it said 'the engineer Esther Medina Calderon cannot help, because your product is IPG'.

 

She provided me two phone numbers where you have to call: 902 010 051 or 902 010 059 and asked you to try again. My case reference is cancelled.  So I need to start again.

 

Of course I have tried but this time can not get through the automated service in Spanish.

 

I have returned my email back to the lady who initially did start the ball rolling and again I wait and see.

 

Bob my case reference is 4672101597‏  all the dtails I gave you before remaoin the same, can you help me please.

 

Actually I really just want to sit down and cry.  Not joking!

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‎03-27-2012 03:02 PM

HP Recommended

03/27/12  - Silvia reached out to customer.

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