ian549 - Is this email legitimate or is it a scam?

[ValerieG]

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Is-this-email-legitimate-or-is-it-a-scam/m-p/1...

Just received this email yesterday and wanted to know if it is acutally legitimate or is it a phishing attempt to install malware on our printer?

******************************************************************

URGENT SUPPORT NOTIFICATION FROM HP - PLEASE READ HP LASERJET FIRMWARE UPDATE IS AVAILABLE

******************************************************************

Dear Valued HP LaserJet Customer,

HP recently announced the potential for a certain type of unauthorized access to some HP LaserJet printers. The potential for this unauthorized access exists for LaserJet devices on a public Internet without a firewall, or for LaserJet devices in a private network, if a malicious effort is made by a party on the private network to modify the firmware of the device.

While no customer has reported to HP unauthorized access, HP has built a firmware update to mitigate this issue. To obtain the latest firmware for your product, access bulletin HPSBPI02728

SSRT100692 - Certain HP Printers and HP Digital Senders, Remote Firmware Update Enabled by Default at this link:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03102449

Then:

1. Find your product in the table

2. If an update is available, you may click on the embedded link.

It will take you directly to the web page where the Firmware update is available.

Update your product's firmware using the instructions contained in the readme file for the firmware image. If you are an HP Managed Print Service customer, please contact your managed print services provider, who can install the firmware upgrade for you.

Because the security of our customers is of utmost importance to HP, we reiterate our recommendation to follow best practices for securing devices. This includes placing printers behind a firewall and, where possible, disabling remote firmware upload capabilities on exposed printers.

Additional information is available at http://www.hp.com/go/secureprinting

HP deeply appreciates your business and your partnership.

If you have any questions, please do not hesitate to contact your sales representative.

This Urgent Support Notification was sent to (I removed my email address)

because you registered with HP or Compaq as a product owner and

this message is critical to your product ownership. HP prides

itself in being customer focused, quality driven and a company

that customers can trust and count on, and we apologize for any

inconvenience.

HP is committed to respecting your privacy. For more

information, visit our privacy policy at

http://www.hp.com/country/us/en/privacy.html

or contact us at

HP Privacy Mailbox, 11445 Compaq Center Drive W., MS 040307,

Houston, TX 77070.

-----

No virus found in this message.

Checked by AVG - www.avg.com

Version: 2012.0.1913 / Virus Database: 2114/4837 - Release Date: 02/28/12

[SilviaHelp]

03/06/12 - Silvia reached out to customer.