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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-09-2011 12:20 PM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/Seven-months-of-service-with-no-resolutio...

 

We bought two HP Pavilion p6670t computers last spring. One is operating perfectly. The other started with problems and I started working with customer service on 4/10. Then again on 5/5 and 5/11 and 5/14. This probably took 3-4 hours of our time. The computer continually reboots at random times with no warning. On 5/17 I returned the computer and it came back with a new motherboard. The same problem persisted. On 6/17 I returned it again and they  replaced something else. Despite our detailed information all they did was run diagnostic tests. The computer was  returned and the rebooting persists. Next week we'll return it the third time, since HP refuses to replace this computer with a new one.

 

You can imagine our frustration and the disruption to our desktop publishing service. I can see us returning it another xx number of times. Not too efficient on HP's part,

 

John

1 REPLY 1

‎07-11-2011 10:58 AM

HP Recommended

07/11/11- Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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