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HP Recommended

HP Support is the worst!!

http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/HP-Support-is-the-worst/td-p/1060203

 

I am a computer technician and the hard drive of one of my customer's notebook died. I have replaced the hard drive of my customer's HP notebook but the VISTA product ID on the back cannot be validated at the beginning of the installation using my own Vista CD. So I called technical support spent more than half an hour reasoning with the guy in India, and finally asked him to transferred me to a supervisor hoping at least I can get free shipment on the recovery CD. All I got is "The product ID key only works with HP CD". I told him the statement might not be true as I tried my CD on a lot of other HP products and it works plus it's a Microsoft Product ID key so how come it works only on HP prodcut. it's not the System Recovery CD I am talking about. He insisted it is the case but refused to send me womething in writing. then he just said I can't help you and transferred me to Customer Service. At customer service, I told her I wanted to complain and my issue and she said she need to transfer me to customer care. I was put on hold for 17 minutes and after getting to speak to a real person she just hung up on me after 15 seconds of me trying to explain the situation. In total, I have spent close to 1 hour and 5 minutes (displayed on my phone) and about 30 minutes was spent in waiting and then I got hung up. What kind of customer service is this??? And to give theur customer an invalid Microsoft Product ID key???? I will have to think of advising everyone I will come into contact int he future, be it customer or nt, to stay aways from any HP products.

SkyX
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HP Recommended

11/29/11- Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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