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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2011 03:22 PM

HP Recommended

http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/WOW-I-am-being-told-that-HP-has-no-Maili...

 

Hello,

 

I have had major problems with a faulty HP monitor I purchased and after many attempts to fix it I have asked for a refund.  After being put on HOLD for a half hour twice I requested a mailing address so that I can write a formal letter of complaint.  the HP Phone Rep tells me flat out that he cannot provide me with a mailing address to HP!  Isn't that something, a firm has no mailing address?

 

I will be contacting the United States BBB office as well as consumer organizations about this issue.  If the ONLY option is being put on extensive Hold times when I have an issue with their product, then the firm needs to be reported to the BBB promptly.  HP must  have the WORST Customer Service I have ever experienced.  This is my 2nd HP purchase and will be my last.

1 REPLY 1

‎12-29-2011 04:31 PM

HP Recommended

12/29/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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